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RPS #078 – STOP Sweating The Small Stuff Selling on eBay

STOP Sweating the Small Stuff Selling on eBay

When I was a new eBay seller, I used to get so stressed out about little tiny things—like a return. I would always include measurements for my clothing and would say no returns. And some customer would want to return or a partial refund for three bucks, and I would fight him to the death.

And it messed me up. Now I know not to sweat the little things. It truly is not worth the hassle.

What Should You Do?
I know if you are selling on eBay, you probably have a million little issues that pop up from time to time. Maybe a customer wants to return something or wants a partial refund because he’s not happy with something. Maybe the color wasn’t what he expected.

So you wonder if you should draw a line in the sand and actually fight for something or just let it go. You know what? The vast majority of the time, I’m going to tell you just to let it go.

Here’s an example. Let’s say you sold a piece of clothing on eBay, and they want a partial refund for $3. Maybe you sold a $12 Ralph Lauren, and then this has happened. So what do you do?

If this were me, and I made the mistake or wasn’t sure if I made the mistake, then the answer is simple. No questions asked, I’m going to offer a partial refund and not go through the hassle of them shipping it back. Sure, every single sale is situational. But this is a generalization. It’s just not worth my headache. It’s not worth the stress or potential negative feedback.

It’s Not Worth the Stress
You don’t want to let that sort of stress build up in your life. You could end up letting it affect your personal life. You could find yourself taking it out on your family and friends, even your dog. You don’t want that.

Just don’t sweat the little things. I think a lot of times it’s just our ego. You think you are in the right and that the buyer is the one who has the problem. You want to fight it because you think that it’s the best thing to do. But rather than coming across as “right” in the eyes of your customers, you actually might come across as a big jerk, which is something you really, really do not want to do.

It stresses you out. It takes money out of your pocket. You can get negative feedback, which then can make customers question your integrity and make them not want to do business with you.

It Doesn’t Help Your Business
Especially if you are brand new, just keep in mind that the stress and the money aren’t worth it in the long run. You might want to fight for it at the beginning, but once you start to build your business, you will likely see that it just isn’t worth your time and energy.

What you will notice about the bigger sellers who earn a couple thousand a month is that they don’t mess with these issues. They just offer a refund and go about their day. And eventually you will learn that it’s not worth the time and stress.

At the end of the day, it’s your business, it’s your stress level, it’s your money, and it’s your feedback. You’ve got to do what you feel is best. But I have found that it is best not to sweat the little things. Use your mental energy to work on higher-level things. That’s the way you get your business to grow and prosper.

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